Shipping Policy
Our online store is open 24/7 and we endeavour to dispatch orders within 1 business day. We do not ship orders over the weekend, so any orders placed from Friday afternoon will be shipped the following Monday.
Delivery can be expected 1-3 business days following dispatch (allow extra time for rural deliveries).
You will be emailed a shipping confirmation with tracking once your order has been collected and scanned into the courier network.
Shipping
- FREE shipping for orders over $120. To qualify for free shipping you must spend $120 or more in a single transaction after discounts are applied.
- Orders under $120 are charged at a flat rate of $8.95 for standard shipping.
- Rural addresses should select the option of rural delivery and for orders under $120 are charged at a flat rate of $12.95. If a wrong selection has been made then an email will be sent to recover the difference of $4 for rural delivery. Unfortunately, as a small business, we cannot continue to absorb these extra costs.
* Our free shipping and standard flat rates exclude all oversized/heavy items.
Please make sure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend.
Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.
During sale times dispatch will take longer than usual. Please be patient while we pack and ship your order as soon as possible.
*We do not currently offer international shipping*